Artificial Intelligence for Healthcare
Transform the experience of patients, healthcare professionals, and clinical-administrative processes through intelligent automation: a concrete lever to achieve measurable results in terms of efficiency, service quality, and sustainability of the healthcare system.
EUDATA
$10M+
2024 Revenue
Strong growth trajectory and solid financial base.
150+
Global Clients
Diverse clients across multiple sectors and regions.
120
Technical Skills
operating in the group across various teams
15
Italian R&D Team
Dedicated team driving continuous innovation.
Improve customer experience, boost productivity, and empower employees with tailored AI solutions that deliver measurable results.
Digital Transformation and Efficiency
Spread of Digital Channels
In recent years, the use of digital channels has become increasingly widespread due to their demonstrated ease of use, accessibility, and effectiveness. This trend allows patients to quickly access the information they need, significantly improving their experience.
Quality Healthcare
For the hospital structure, the effect is twofold: on one hand, it provides patients with quality healthcare, offering them more precise diagnoses, highly personalized treatments, and an overall more efficient experience with reduced waiting times.
Operational Efficiency
On the other hand, operational efficiency is improved by enhancing process efficiency, reducing costs, and supporting clinical decisions with advanced analysis and accurate data.
Smart LEA
Optimization of national healthcare resources according to the criterion of prescriptive appropriateness
SmartLEA's Mission: Healthcare Monitoring and Transparency
The Ministry of Health, through the LEA Committee, has the fundamental task of monitoring the provision of Essential Levels of Assistance (LEA) by the Regions, ensuring equity and quality in healthcare services.
Ministerial Requests
Following specific requests from the Ministry, for example through the LEA Committee, healthcare facilities must provide data relating to the effectiveness and efficiency of LEA service provision.
Service Delivery Data
Detailed information on the type of services provided, their frequency, and quality, for an accurate evaluation of services.
User Satisfaction
Feedback and complaints from citizens are collected and analyzed to continuously improve the experience and effectiveness of the services offered.
Specific Data
Focused analysis by geographical areas and pathologies, including data on prevention, care for rare diseases, specialized services, and rehabilitation services.
Why Adopt Smart LEA
Maximum Operational Precision:
The solution identifies non-compliance in prescriptions before they generate problems, ensuring that waiting lists are managed with maximum accuracy.
Legal Protection (Risk Mitigation)
Correctly managing priorities and bookings directly protects the hospital from potential civil and criminal penalties resulting from errors or delays.
Reputation Protection
In addition to improving efficiency, accuracy in waiting list management safeguards the hospital's image and reputation in the eyes of patients and the community.
The Starting Clinical Data
Critical Issues in Prescriptions
On average, about 25% of prescriptions are non-compliant*. Inadequate management of these anomalies can lead to significant consequences for the organization and efficiency of the healthcare facility.
25%
Non-compliant Prescriptions
8%
Non-compliant Code
12%
Non-compliant Priorities
5%
Unintelligible Query
How
The system allows, by analyzing the doctor's prescription, to reconcile the prescription with the priorities defined in the reference tables (national or local).
This makes it possible to qualitatively and quantitatively verify the level of adherence between doctors' prescriptions and reference tables.
Prescription Adherence to LEA
Smart LEA is a solution distinguished by two main functionalities: optimizing prescriptive appropriateness and automatically verifying priority against the Modello RAO.
Diagnostic Query Processing and Standardization
The diagnostic query, which is not always easy to identify, is processed and standardized according to the criteria defined by the AGENAS table.
Prescription Priority Verification
The service processes the request containing the code, description, standardized diagnostic query, and the priority class assigned by the physician. Using artificial intelligence, the system compares the indicated priority with that provided by the Modello RAO, verifying the correctness of the assigned priority class.
Prescription Cataloging
When to use Smart LEA
Smart LEA can be used both during the booking phase and retrospectively.
Booking Phase
During the **booking** phase, it can be used by operators to support them in verifying the accuracy of the prescription and the correct assignment of priority, thus reducing the risk of errors or inconsistencies.
Retrospective Analysis
**Retrospectively**, the solution allows for the analysis of collected data to obtain useful information on the most requested types of services, waiting times, and the appropriateness of prescriptions and assigned priorities. This enables constant monitoring and the identification of any critical issues or areas for improvement within the system.
Login
Report Creation
Report Selection
Prescriptive Priority Verification Example
Architecture and Integrations
The system receives data as INPUT and, thanks to the implemented processes, provides a tabular OUTPUT with the response on correctly assigned priorities.
General Information Service
Service Description
The service consists of a conversational chatbot accessible via the hospital's website. Using this tool, patients can quickly and without waiting access information regarding:
- hospital specializations.
- departments, services, hospitalizations.
- examinations, schedules.
The Advantages of the Informative Chatbot
The chatbot enhances operational efficiency and strengthens the hospital's reputation, offering numerous benefits:
Rapid and Consistent Responses
Ensures timely communications and reduces errors.
24/7 Availability
Assists patients and families at all times.
Resource Optimization
Frees staff from administrative tasks, allowing them to focus on clinical activities.
Caregiver
Service Description
The service is designed to offer continuous and effective support, improving the quality of assistance and simplifying the care pathway holistically. Through the use of WhatsApp, patients and their families who have given consent receive service communications, such as:
Medication and Treatment Reminders
Appointment Reminders
Communications for patients' families, health status updates
Why Adopt This Service
Adopting the Caregiver service brings numerous benefits to hospitals and healthcare facilities, optimizing operational efficiency and improving the patient experience:
Immediacy and Proactivity:
Timely communications that resolve potential issues before they arise.
Continuous Improvement:
Collected data allows for the refinement of services and responses offered.
Personalized Experience:
Information sent takes into account patients' specific needs, improving their care pathway.
Discharged Patients
Service Description
The service is designed for patients who require regular follow-up and are familiar with the use of digital tools. The objective is to daily monitor the recovery path through personalized questions prepared by the doctor based on variables such as type of hospital stay, age, and specific clinical conditions. Parameters to be monitored include, for example, body temperature, blood pressure, heart rate, oxygen saturation, but also weight, perceived pain level, and other subjective symptoms that may indicate variations in health status. The information collected will be used to guide and optimize the formal clinical meeting with the doctor, allowing for more timely and targeted intervention if necessary.
Responses are automatically analyzed by the system, which uses artificial intelligence to identify warning signs or changes in health status. In case of responses indicating complications, an alert is generated for the medical staff, allowing for timely intervention.
WhatsApp
Email
Chatbot
Benefits for Healthcare Facilities
Adopting the Discharged Patients service brings numerous benefits, improving operational efficiency and the quality of post-discharge care.
Patient Well-being
Allows for timely detection of warning signs, enabling quick and targeted interventions.
Operational Efficiency
Continuous monitoring allows staff to focus on critical cases, optimizing resources.
Quality of Care
Collected data improves treatment protocols and the overall quality of post-discharge care.
Email Manager
Optimization with Email Management
The email management service allows the hospital to optimize operational efficiency and improve the quality of patient care.
Using artificial intelligence, emails are analyzed and categorized based on their content, allowing for quick identification of priorities such as appointment requests, urgent medical questions, or patient feedback.
Furthermore, the system integrates with the hospital's databases and uses advanced natural language processing algorithms to provide automatic responses to frequently asked questions and to suggest appropriate responses to operators.
Benefits of the Email Management Solution
Adopting an email management solution offers numerous benefits. First and foremost, it leads to a reduction in response times, allowing requests to be handled quickly and effectively, thereby improving the hospital's responsiveness. Furthermore, the system enables healthcare staff to focus on more critical tasks, delegating the management of daily communications to an automated platform.
This approach increases overall service effectiveness, optimizes resources, and significantly contributes to improving patient satisfaction.
Central Booking Office
Book Your Appointments in One Click!
The CUP service allows patients to book appointments and get healthcare information via WhatsApp, without downloading apps or making long phone calls.
Simply send a message to the dedicated number to access the service. The chatbot checks the calendar in real-time, suggests available dates, and registers the appointment, sending an automatic confirmation with all the details.
Innovation, Efficiency, and Optimization
The Unified Booking Center (CUP) managed via WhatsApp is important for several reasons, concerning both patients and the healthcare facility.
Accessibility and Convenience for Patients:
WhatsApp is one of the most widely used messaging apps globally, easy to use and accessible to people of all ages.
Improved Patient Experience:
The solution allows for real-time interaction through a conversational approach.
Enhanced Operational Efficiency:
By automating bookings, the workload on human operators is reduced, allowing them to focus on more complex or urgent tasks.
Medical Devices
Service Description
This service is designed to support patients using digital medical devices such as pacemakers, insulin pumps, and other wearable or implantable devices.
Available 24/7 via WhatsApp or webchat, it allows patients to interact with the chatbot at any time, without the need for an operator. With an intuitive interface, the system provides personalized support, operating instructions, and answers to frequently asked questions, adapting to the specific needs of each patient.
Why the service is important
This service, in addition to providing support, also serves an educational function.
Continuous and immediate support:
Ensures 24/7 assistance without the need for an operator.
Patient autonomy:
Allows patients to manage their devices independently.
Education and safety:
Provides information on maintenance, safe use, and answers frequently asked questions.
Proactive monitoring:
Alerts in situations requiring immediate medical attention.
911
Streamlining Emergency Response with Efficiency
The solution is designed to simplify the work of healthcare professionals, who often face emergencies without the time to type on electronic devices.
Our innovative solution allows healthcare professionals to interact simply by speaking to the device. Thanks to voice recognition, the system automatically fills out necessary forms quickly and accurately, reducing the time spent compiling medical records.
With a single voice command, information is sent directly to the emergency room or healthcare facility, minimizing the time required to complete medical records.
The Solution in Action
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Contact Us
Giuseppe Picone
Business Developer
Email: [email protected]
Phone: +39 3403498102
Phone: +39 3403498102
Company Headquarter
Via dei Valtorta 48
20127 Milan, Italy
20127 Milan, Italy
Let's discuss how our artificial intelligence solutions can transform your customer and employee experiences by optimizing your business processes for unparalleled efficiency.